The recent problems (downtime, slow performance) with TypePad have been documented by bloggers who use the service (including me), but SixApart's reactions to the issues continue to be positive and strong in terms of taking care of customers. I'm staying brand loyal after two great e-mails from the CEO, which I'm sharing here as PDFs:
While I have been frustrated with the performance issues at times, I admire how SixApart has been handling the situation openly and with regular communication to us customers.
